Shipping & Delivery

FREE SHIPPING

We are offering free shipping on the majority of our items. Some items are too large to be sent using free shipping and for those items, there is a 7 dollar shipping fee. Due to the nature and the number of items we offer on our site, we do not store items locally in stock. We ship from our warehouse in Japan, China, and Singapore. Clothing items are made to order due to sizing variances and take an extra day to 2 days to process. All orders are shipped via ePacket, AusPost, DHL, UPS, FedEx, and EMS.

CUSTOMS

AnimeShop is not responsible for any custom fees once the item(s) has been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may be charged Custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. Due to Covid 19 orders can be held in Customs for an extended time. We try to prevent entire orders from being held in customs by sending separate boxes. There is an increased chance of clothing items being held in Customs.

These are our shipping estimates:

Location*Estimated Shipping Time
Australia, New Zealand14-30 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Due to the Covid-19 Virus and the 6 week lock down in Melbourne, we are no longer accepting any orders. All outstanding orders have already shipped and if you have any questions you can reach us at info@animeshop.com.au

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