We are based in Melbourne, VIC and we are proud to offer international shipping services for over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in Japan, China, Singapore, and Australia and will be shipped by AUSpost.
Yes. We provide free shipping for orders over $75 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Location | *Estimated Shipping Time |
---|---|
Australia, New Zealand | 14-20 Business days (package deliveries can be held due to holidays) |
Central & South America | 14-24 Business days |
Canada, Europe | 14-30 Business days |
Asia | 14-24 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships which will contain your tracking information. If you haven’t received tracking info within 5 days, please contact us. You can track your package through Auspost tracking.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. Packages can be held in the local customs and they do not update the tracking information until the order is handed back to the shipping company. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. We have also started sending orders in multiple packages, we this purpose so entire orders are not held up in customs. Due to Covid 19 clothing items have a chance of being held in customs for an extended time.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled within 48 hours. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Conforme à la description. Longueur du collier assez grande. Joli et arrivé rapidement
Прекрасная подвеска,не большая,но и не маленькая)
smaller than i thought but sooo cooool thank you
Заказывала 2 шт. Детям понравились. Большое спасибо.
Всё классно очень понравился!
Впринципе годно
Это просто прелестно.)Продавца советую.Всё качественно,очень красиво смотрится.
Very good!
Сделано немного неаккуратно
Great
I'm very satisfied
все супер всем советую купить
Кулон супер! Материал приятный на ощупь. Жалко герб не в ту сторону, ну ладно.
Ооооооооочень долго!!!!!!!!!!
Выглядит великолепно, качество хорошее, быстрая доставка.
Товар пришёл быстро, качество соответствует фото, размер удобный. Упакованно как надо. Продавца советую
yea item is as described in info.
Класс!!!!!ВСЕМ СОВЕТУЮ!!!
ürün bir sorun olmadan bana ulaştı. teşekkür ederim. fakat boyutu düşündüğümden küçük.
são muito lindo
Come very fast, satisfied with. The pendant is as bright as the picture, have small defects, but still a great price
bellissima collana! è arrivata in circa un mesetto , venditore consigliato
My daughter is very happy!
дошло за 2 месяца,в хорошем состочнии ,дочь довольна
всё ок
Todo perfecto, algunos rasguños pero apenas se notan 10/10
Ребенок очень доволен
Nice, thank you!
Due to the Covid-19 Virus and the 6 week lock down in Melbourne, we are no longer accepting any orders. All outstanding orders have already shipped and if you have any questions you can reach us at info@animeshop.com.au
Спасибо. хорошее качество. метал.