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Item Specifics
SHIPPING AND DELIVERY
We are based in Melbourne, VIC and we are proud to offer international shipping services for over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Japan, China, Singapore, and Australia and will be shipped by AUSpost.
Do you ship worldwide?
Yes. We provide free shipping for orders over $75 to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Due to the Covid-19 Virus, the shipping times vary greatly. We have seen an increase in shipping times from an additional week to 3 weeks.Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| Australia, New Zealand | 14-20 Business days (package deliveries can be held due to holidays) |
| Central & South America | 14-24 Business days |
| Canada, Europe | 14-30 Business days |
| Asia | 14-24 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships which will contain your tracking information. If you haven’t received tracking info within 5 days, please contact us. You can track your package through Auspost tracking.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. Packages can be held in the local customs and they do not update the tracking information until the order is handed back to the shipping company. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. We have also started sending orders in multiple packages, we this purpose so entire orders are not held up in customs. Due to Covid 19 clothing items have a chance of being held in customs for an extended time.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled within 48 hours. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Shop - Anime Fan Merchandise (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.animeshop.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The form came very quickly, 18 days before Moscow Quality is pleasant and with the size guessed Thank you store ^ ^ INST: @ takoyak1_chan
My size is S, but chose m to be purposely wider. However, the sleeve was short. Except it is all right. Good quality and true photo.
I love him!
For this money, the form is excellent. In some places, threads stick out, but this is not a problem. They said that it will come on December 24-29, and came on January 17, but most likely it is because of the new year. The size is perfect, thank you!
THE product is great and soft.
I'm pretty satisfied with the product. the material is synthetic and very warm but good quality, shouldn't break easily. the skirt is quite tight but nothing too bothersome I just have to put it higher up on my waist. the ribbon however is very long and in a very stiff and shiny material, not the best. overall tho I'm happy of my purchase.
Costume arrived in approximately 25 days and looks great. I need to make some small adjustments, but the fabric and the quality are good. My one issue is that the sweater is not "oversized" enough to make the distinctive shape that Toga's outfit has, I will be replacing it with a fashion sweater. Otherwise, gorgeous costume and totally worth the price.
Géniale
Arrived before the date, in great condition, highly recommend
I went a size up and it fit so well! Thank you so much :) this is a size M
The fabric is very good and tough, I loved the quality of the sack, it's very beautiful! He arrived in 2 weeks.
Came in 2 weeks, product in your price, recommend :)
Cool suit.
Ordered for another character. the jacket is soft, as in the picture. comfortable, can be worn in everyday life.
Everything came on time, came up and the village is perfect. Material without jambs, comfortable and pleasant to the body. Advise. ~
Arrived within 2 weeks.. very good material.. I'm 157cm tall and I ordered large. Skirt was a bit short (just above my knees) but still it looked good.
I love it so much and it was amazing, it's such great quality
Very good material). Sits chic. Recommend)
Really cool, same as the picture, only in and around the armpits and arms can be quite rigid. Recommend!
The suit is fine and it came fast, the thing is, if you're size M Mexican, you 'd better buy a large size as it becomes very small. from the arms and squeeze even though you can't tell, it's very beautiful and maybe it will be by size but the sweater is a small thing I expected